Euphrates Voice Privacy Policy


Euphrates Voice (“we,” “our,” or “us”) provides AI-powered voice receptionist services, call automation tools, and client analytics dashboards. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, services, AI voice agents, and related technology.


1. Information We Collect


1.1 Information You Provide to Us

We may collect the following types of information when you interact with our website, sign up for our services, or communicate with us:

  • Contact information: name, phone number, email address, business name

  • Account details: login credentials, role, preferences

  • Billing information: payment details, subscription data

  • Support communications: emails, chat messages, submitted inquiries



1.2 Information Collected Through AI Voice Agents

When callers interact with your AI receptionist, the following may be collected:

  • Caller name and contact details

  • Call content and summaries

  • Appointment or intake information

  • Call metadata such as timestamps, call duration, phone numbers

Depending on client settings, audio recordings may or may not be stored.

If a client requires HIPAA-compliant workflows, we follow strict protocols including encryption, access control, and Business Associate Agreements (BAAs) when applicable.



1.3 Automatically Collected Information

When using our website or dashboard, we may automatically collect:

  • IP address and device information

  • Browser type and operating system

  • Usage data and analytics

  • Cookies and tracking technologies


2. How We Use Your Information

We use collected information to:

  • Provide, operate, and support AI voice agent services

  • Route calls, process transcripts, generate summaries, and manage workflows

  • Customize and improve service performance

  • Deliver analytics and reporting to clients

  • Communicate regarding updates, support, and billing

  • Detect and prevent security threats or misuse

We do not sell personal information.

3. How We Share Information


3.1 Service Providers

We may share information with trusted partners that help operate our platform, such as:

  • Cloud hosting providers (e.g., AWS)

  • AI voice infrastructure platforms (e.g., Retell AI, Vapi.ai if used)

  • Payment processors

  • Analytics tools

These partners access information only as needed to perform services for us.



3.2 Clients

If a caller interacts with an AI voice agent built for a business, that business will receive:

  • Call summaries and transcripts

  • Caller details and intake information

  • Appointment or scheduling data

  • Relevant call metadata



3.3 Legal Compliance

We may disclose information if required to:

  • Comply with applicable laws or legal requests

  • Protect our rights or the safety of users

  • Detect, investigate, or prevent fraud or security issues


4. Data Storage & Security

We use industry-standard safeguards to protect your data, including:

  • Encryption in transit (HTTPS/TLS)

  • Encrypted database storage where applicable

  • Multi-factor authentication

  • Role-based access controls

  • Audit logs and monitoring

  • Regular security reviews

HIPAA clients receive enhanced protections, including BAAs and restricted-access environments.



5. Data Retention

We retain data only as long as necessary for:

  • Service delivery

  • Legal obligations

  • Security, auditing, and compliance

  • Client contract requirements

Call recordings, if enabled, may be automatically deleted after a defined retention period.

Clients may request deletion of stored data at any time.



6. Your Rights

You may have the right to:

  • Access the personal data we store about you

  • Request corrections

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Opt out of tracking cookies or marketing

To submit a request, email: support@euphratesweb.co



7. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance

  • Enable analytics

  • Store user preferences

  • Enhance security

Users may disable cookies in their browser settings if they choose.



8. Third-Party Links

Our site may contain links to external websites.
We are not responsible for the privacy practices of those websites.



9. Children’s Privacy

Our services are not directed to children under 13.
We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our services or legal requirements.
Any updated version will include the “Last Updated” date at the top of this document.



11. Contact Us

If you have questions or privacy-related requests:

Euphrates Voice
Website: https://euphratesvoice.ai
Email: support@euphratesweb.co


Euphrates Voice Privacy Policy